Amivia | Refund Policy

Effective Date: August 20, 2026

Every Amivia piece is thoughtfully selected, carefully inspected, and often one of a kind. For this reason, all sales are final.

We warmly encourage you to review all photographs, measurements, condition notes, and included accessories before purchasing. If you need additional details, our team will always be happy to assist you.

Final Sale

Amivia does not accept returns or exchanges for a change of mind, personal preference, fit, size, color, or signs of previous use disclosed in the product listing.

Vintage and pre-loved pieces naturally carry their own character, including gentle wear, patina, restoration, and other signs of their journey. By completing your purchase, you acknowledge and accept the condition shown and described on the product page.

Minor color differences caused by photography, lighting, or screen settings are not considered defects.

Limited Exceptions

A return may be considered only when:

· The item received is not the item ordered;

· The item differs materially from its description; or

· The item is confirmed to be inauthentic under our Authenticity Guarantee.

For an incorrect or materially misdescribed item, please contact us within 48 hours after the carrier’s official tracking record first shows the parcel as “Delivered.” Kindly include your order number and clear photographs or video of the item and its packaging.

Receiving Your Parcel

Because every Amivia piece is a high-value luxury item, we kindly recommend receiving and inspecting your parcel personally whenever possible.

If the courier permits, please examine the outer packaging in the courier’s presence before signing and ask the courier to record any visible damage or sign of tampering.

A parcel accepted by a household member, concierge, receptionist, mailroom employee, or another person at the delivery address will be considered successfully delivered. Amivia cannot be responsible for loss or damage occurring after acceptance, except where required by law.

If anything appears unusual, please retain the item and all original packaging and contact us promptly. We will be pleased to guide you through the next steps.

Shipping Damage Assistance

Transit damage is not eligible for a return or refund under this policy, as risk transfers to the buyer once the carrier collects the parcel. However, if your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of the parcel, packaging, shipping label, and item. We will guide you through the carrier's claims process and assist with insurance documentation to help you seek compensation from the courier or insurer. Claim approval and compensation are determined solely by the carrier or insurance provider and are not guaranteed by Amivia.

One-Year Authenticity Guarantee

The conditions below apply except where the specific terms of our One-Year Authenticity Guarantee provide otherwise.

For an authenticity claim, normal wear that does not interfere with authentication—and the ordinary removal of an Amivia security tag—will not, by itself, affect eligibility. The piece must remain identifiable as the same item originally authenticated, and its essential authentication features must remain intact and unaltered.

Amivia may compare the piece with its original certificate, photographs, identifying details, and other pre-shipment authentication records. The customer must follow Amivia’s authorized return instructions and return any included certificates and accessories still in their possession.

Authenticity is the foundation of everything we do. Every Amivia piece undergoes our in-house review and is authenticated by an independent professional authentication service before shipment. Every order includes a digital Certificate of Authenticity. Every Amivia piece is protected by our One-Year Authenticity Guarantee. Any claim must be submitted within 365 calendar days from the date the carrier’s official tracking record confirms delivery.

If a qualified independent professional authentication service concludes that your piece is inauthentic, please contact us with its written report. Amivia will arrange a second assessment through another reputable and independent professional authentication service.

To ensure a fair and reliable review, the piece must remain identifiable as the same item originally authenticated by Amivia. However, key authentication features—including serial numbers, date codes, authenticity stickers, holograms, brand stamps, microchips, labels, and other identifying details—must not have been removed, replaced, altered, obscured, or materially damaged after delivery.

An inconclusive result caused by post-delivery damage, repair, restoration, modification, chemical cleaning, hardware refinishing or the loss or alteration of essential authentication features will not, by itself, be considered confirmation that the piece is inauthentic.

If the piece is confirmed to be inauthentic through Amivia’s review and returned according to our instructions, we will issue a full refund of the amount paid for the affected item and cover the authorized return shipping costs.

This guarantee applies only to the original purchasing customer and is non-transferable. It does not apply after the piece has been resold or transferred to another owner.

Order Cancellations

Because each piece is unique and enters our payment review, authentication, and preparation process promptly, order cancellations are not accepted once an order has been confirmed.

We understand that unexpected circumstances may arise. Amivia reserves the right, at its sole discretion, to review individual cancellation requests. Reviewing a request does not guarantee approval.

Refusing delivery or failing to collect a parcel is not considered an approved cancellation.

If Amivia cancels an order because of inventory, pricing, payment, authentication, or shipping concerns, the amount paid will be refunded to the original payment method.

Authorized Returns

Please do not return an item without written authorization from Amivia.

An approved return must be sent according to our instructions and include the same item in its original received condition, together with all security tags, certificates, accessories, and packaging.

A return may be declined if it:

· Was not authorized in writing;

· Was submitted after the applicable claim deadline;

· Is missing an original security tag, certificate, accessory, or packaging;

· Has been used, altered, cleaned, stained, or damaged after delivery;

· Has been repaired by the customer or another party;

· Has been fitted with replacement hardware; or

· Was not returned according to Amivia’s shipping instructions.

Refunds

Once an authorized return has been received, inspected, and approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional processing time.

Nothing in this policy limits any consumer right that cannot legally be waived.

Contact Us

Amivia International Trading Limited

Email: support@amiviapreloved.com