Amivia | Shipping Policy

Effective Date: August 20, 2026

Every Amivia piece is carefully inspected, beautifully prepared, and securely packaged before beginning its journey to you.

Processing and Delivery

Orders generally require 2–3 business days for payment review, final quality inspection, pre-delivery care, and packaging. Weekends and public holidays at the dispatch location are not included.

Our pieces may be dispatched from trusted Amivia fulfillment and sourcing locations worldwide. We work with established international couriers such as DHL, UPS, and other premium carriers.

Estimated delivery time is 7–14 business days after dispatch. International transportation, customs clearance, weather, and carrier delays may occasionally extend this timeframe.

If an unexpected dispatch delay occurs, we will contact you and provide the options required by applicable law.

Tracking and Signature

Once your order begins its journey, tracking information will be sent to the email address provided at checkout.

Because every Amivia piece is a high-value luxury item, a signature may be required upon delivery. We kindly recommend receiving and inspecting your parcel personally whenever possible. A parcel accepted by a household member, concierge, receptionist, mailroom employee, or another person at the delivery address will be considered successfully delivered. Amivia cannot be responsible for loss or damage occurring after acceptance, except where required by law.

Shipping Fees, Duties and Taxes

Amivia covers standard shipping, ordinary customs duties, and ordinary import taxes for your order.

Exceptional local charges—including storage, redelivery, address correction, remote-area, or refusal fees—remain the customer’s responsibility.

Caring for Your Parcel

Amivia will coordinate with the carrier while your parcel is in transit, until the carrier's official tracking record shows it as "Delivered" at the shipping address provided with your order.

If your parcel is confirmed as lost or materially damaged before delivery, please contact us. We will work with the courier or insurance provider and guide you toward an appropriate resolution.

If tracking shows “Delivered” but you cannot locate the parcel, please check with household members, neighbors, reception staff, or the building mailroom before contacting the courier and Amivia. We will be pleased to provide supporting documents and assist with the carrier’s investigation.

After a parcel has been properly delivered, Amivia cannot be responsible for loss, theft, or damage occurring afterward, except where required by law.

Delivery Address

Please ensure that your name, telephone number, email address, and delivery address are complete and accurate.

Address changes cannot be guaranteed once preparation has begun. Additional expenses resulting from an incorrect customer-provided address may be the customer’s responsibility.

Refusing delivery or failing to collect a parcel is not considered an approved cancellation. Any resulting return, storage, or redelivery costs may also be the customer’s responsibility.

We Are Here to Help

If you have any questions about your delivery, please contact us. Our team will always be happy to assist you.

Email: support@amiviapreloved.com